11street Academy E-commerce Certification
11street Academy – First E-commerce Certification Programme in Malaysia. 11street Academy is endorsed by Malaysia Digital Economy Corporation (MDEC), Google AdWords and Facebook with objective of enhance sellers with the fundamental and essential skillsets to manage online businesses as well as understanding the Digital Marketing landscape.
Disclaimer: 11street trademarks are the property of Celcom Planet Sdn Bhd, SK Planet Co., Ltd, and Celcom Axiata Berhad. This website is not officially affiliated or endorsed by 11street Malaysia in any way.
Final Exam
1.) [Buyer Benefits] which of the following is true about Bonus / Shopping Cart / Shipping Coupon?
2.) Seller’s input tax invoices can be retrieved from:
3.) Which ad extension should you use if you have a phone number that users can call to make order?
4.) Which of the following features are able to increase product ranking?
5.) Seller can post notice / announcement in front office (front store) from:
6.) Please calculate the transaction fee for the item based on the example below:
7.) What does the ISO value represent?
8.) You can do the following targeting for Google Display Ads, EXCEPT :
9.) Please calculate the seller’s expected settlement amount based on the image below:
Note 1: Purchase 10 Units Only
Note 2: Shipped to West Malaysia
Note 3: Transaction Fee = 10%
10.) What bidding format is NOT supported on Google Display Ads
11.) What is the minimum size requirement for all images (please refer to the image below):
12.) “Completed Order Details” provide:
13.) Which of the following is true for the highlighted item (Credit Offer):
14.) Quality Score of your Search keyword depend on:
15.) At campaign level, you manage
16.) Seller is allowed to create a multiple shipping template via Seller Office > Templates:
17.) Is Seller responsible for return shipping fee if wrong item or defect item has been sent to buyer?
18.) Which of the following is able to help seller become a Power Seller
19.) [Buyer Benefits] please match the coupon with the right feature:
20.) The ranking of your Search Ads depend on:
21.) You only pay for YouTube TrueView InStream video ads when:
22.) Can buyer edit “Customer Comment” after submission?
23.) Sending a shipping delay notification is important because:
24.) How can seller be informed on the upcoming promotion campaign?
25.) The noise in an image is caused by
26.) Which of the following keyword and match type will prevent your ads from showing to users searching for Alaska Holiday?
27.) Please calculate the seller’s expected settlement amount based on the image below:
Note 1: Purchase 1 Unit Only
Note 2: Shipped to East Malaysia
Note 3: Buyer applied 30% (maximum discount RM30) shopping cart coupon
Note 4: Transaction Fee = 10%
28.) Transaction fee is charged on:
29.) Which of the following ad copies follow Google ad policies?
30.) Non-GST registered sellers are required to select ___________for all the listing
31.) What is the function for the highlighted feature below (Modify Tracking Number):
32.) If you were to take a jump shot, which setting should you use?
33.) Which of the following is the best practice under product description:
34.) In what situation would you use a slower Shutter Speed?
35.) Is Buyer allowed to cancel order after item has been shipped (shipping in progress).
36.) Which of the following Aperture will allow the most light through the lens?
37.) Which is the longest period allowed for seller to respond to buyers’ Cancellation Request?
38.) Please calculate the shipping charges for the following item (total 5 items).
Notes:
Shipping charges as stated below:
Bundle Shipping Rate (same rate for east and west Malaysia)
First 3 KG : RM 5
Additional 1 KG : RM 1
Shipping Rate by product (same rate for east and west Malaysia)
First 3 KG : RM 5
Additional 1 KG : RM 1
Item A – Shipping Rate by Product – 10KG
Item B – Free – 5KG
Item C – Bundle Shipping Rate – 4KG
Item D – Bundle Shipping Rate – 7KG
Item E – Bundle Shipping Rate – 9KG
39.) [Shipping Promotion] Conditional Fee is ___________
40.) Seller is required to proceed for shipment once order appears under Seller Office > Order Management Awaiting Payment
41.) Google Display Ads show up on:
42.) A good exposure is a result of the right mixture of
43.) Seller will receive notifications for the following request except:
44.) System will automatically approve the cancellation request (after order confirmed) after:
45.) How does seller pay for advertising fee (plus, bold, color) if seller run out of seller cash / credit?
46.) Seller can upload store banner in front office (front store) from:
47.) Does 11street providing free studio which including camera, backdrop, lighting?
48.) How can you make a text stand out?
Quiz 1
1.) Which of the following show the difference between Seller Cash and Seller Credit?
2.) Buyers click on “Non-arrival” when ____
3.) Which of the following places where you can view Seller Office Tutorials Slides/Video? (Multiple Selection, may tick more than ONE)
4.) Who will bear the cost for the Credit Offer?
5.) Which is the longest period required for Sellers to respond to Buyers’ Return/Exchange Request?
6.) What does Purchase Confirmed means?
7.) Sellers are required to ship out the Parcel/Order at the longest how many working days?
8.) How will the amount for Credit Offer be settled?
9.) At what situation the order status will change to Purchase Confirmed? (Multiple Selection, may tick more than ONE)
Quiz 2
1.) Which Aperture creates shallower Depth-of-Field?
2.) In Ecommerce photography, it is important that we use black cards. Which of the following sentences are true?
3.) Which of the following sentences are correct?
4.) Who can you contact if you would like to participate Shocking deal?
5.) Please select the 2 information that are unable to change after deal has been approved (on-going)?
6.) How much do I need to pay to participate shocking deals?
7.) Online Sales Formula = __________
8.) How to get a new customer?
9.) Calculation Criteria for Seller Grade:
