HubSpot Sales Software Certification Exam Answers

100% PASSING SCORE – 50 of 50 CORRECT ANSWERS HubSpot Sales Software Certification Exam Answers

HubSpot Sales Software Certification Exam Answers

The HubSpot Sales Software Certification demonstrates your ability to execute an inbound sales process using HubSpot Sales Free. It is made up of 5 classes with a combined total length of about an hour. At the end of each class, you’ll be given actionable takeaways that will immediately improve the way you’re using HubSpot Sales. You will need to perform these actions in order to earn your certification. There is also a 50-question, multiple-choice test you will need to pass in order to get certified.

After passing the certification exam and completing the a short practicum, you’ll receive a personalized badge and certificate that you can display in a multitude of ways. Add your badge to your website, email signature, LinkedIn profile – or print out your certificate and proudly hang it on your desk.

Who should get certified?

HubSpot Sales Software Certification Exam

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143.) Where’s the best place to go if you want to ask other HubSpot users the best way to use HubSpot tools?

142.) Where’s the best place to go to find help docs and training videos about HubSpot tools?

141.) If you’re creating a buyer persona for the first time, which of the following is the BEST piece of information to start with?

140.) You can set a due date when you create a task. What happens when the due date arrives?

139.) You work for a company that has a form where people can request a free consultation. You want to create a list of people in your company territory who have submitted this form. Which tool will you need to use to do this?

138.) What is a task queue?

137.) Which of the following is true about an email template’s name?

136.) If you record a phone call using HubSpot Sales, where will the recording be stored?

135.) True or false? Buyer personas are most helpful near the beginning of the sales process.

134.) What is a buyer persona?

133.) All of the following are true about forms and lead flows EXCEPT:

132.) Can you create one view that will include both job titles?

131.) Your marketing team wants to add lead flows and messages to your company’s website. Where should each tool be used?

130.) True or false? If a lead flow only asks for a visitor’s email address, that’s enough information to create a useful record in the CRM.

129.) You see that a particular company has visited your website several times in the past few days, so you decide to call them. A receptionist answers the phone. Which of the following would be the BEST way to proceed?

128.) Which of the following is NOT a recommended best practice for the messages tool?

127.) There are two main differences between forms and lead flows. One is that forms are embedded on the page while lead flows appear on top of the page. What’s another difference?

126.) Which of the following is the easiest way to create a new contact record?

125.) All of the following tools can be used to capture inbound leads, EXCEPT for:

124.) Which of the following is HubSpot’s live chat tool?

123.) Which of the following is the HubSpot tool that shows you which companies have visited your website?

122.) The buyer–seller relationship has changed dramatically in the past 20 years. This is PRIMARILY because:

121.) The buyer-seller relationship has changed dramatically in the past 20 years. This is PRIMARILY because:

120.) Which of the following statements is true?

119.) Which of the following statements is true?

118.) You’ve been researching XYZ Inc. and discover that someone at the company has viewed your pricing page, so you give them a call. You talk to the receptionist, Johnny. You ask who in the company might be investigating your solution. Johnny says he doesn’t know for sure but that he can ask around and get back to you. He also says that Mariah Opensky would probably be the person to make that decision, but she’s currently on vacation. What’s the BEST way to record this in the CRM?

117.) This training has contrasted the traditional way of doing sales with a new way, known as “inbound sales.” Which of the following BEST describes what makes inbound selling different from other sales techniques?

116.) This training has contrasted the traditional way of doing sales with a new way, known as “inbound sales.” Which of the following BEST describes what makes inbound selling different from other sales techniques?

115.) True or false? When you change the displayed properties in the “About” section of a contact record, that change carries through to all contact records in the CRM.

114.) What information shows on the timeline of a company record?

113.) In HubSpot CRM, what’s the relationship between contacts and companies?

112.) In HubSpot CRM, what’s the relationship between contacts and companies?

111.) What is the BEST way to find contacts who haven’t been contacted in the past two weeks?

110.) Next Activity Date is a contact property that only has a value for contacts that have a task or meeting scheduled for the future. Otherwise, it’s blank. How can you use this property to add a filter for your custom view?

109.) If your CRM is set up so that you can see contacts you don’t own, how can you create a view that only shows contacts who are assigned to you?

108.) How could Lead Status be used to improve this view?

107.) True or false? Good email templates increase efficiency without sacrificing personalization.

106.) Email templates in HubSpot Sales must have all of the following EXCEPT:

105.) Your team just hired a new sales rep, and you’re coaching them on how to create a good email template. They ask you how to figure out the purpose of a template. What advice should you give them?

104.) True or false? When creating an email template, email conversations you’ve had with past contacts are a good place to look for ideas

103.) Buyer personas can help you create email templates that will resonate with your contacts. Which of the following should you include in your buyer persona to help with this?

102.) True or false? You should customize an email template every time you send it out.

101.) True or false? You should customize an email template every time you send it out.

100.) What is the difference between mail merge and email templates?

99.) When creating an email template in HubSpot Sales, how would you include the contact’s name in the greeting? (“Jean”)

98.) When creating an email template in HubSpot Sales, how would you include the contact’s phone number? (“(888) 482-7768”)

97.) When creating an email template in HubSpot Sales, how would you include the time the meeting was scheduled for? (“3 p.m.”)

96.) When creating an email template in HubSpot Sales, how would you add a description of what topics the meeting was supposed to cover? (“the trouble you’ve been having with user engagement on your online forums”)

95.) When creating an email template in HubSpot Sales, how would you add the next steps? (“If you’d still like to talk about this, please let me know the best time to reach you.”)

94.) When creating an email template in HubSpot Sales, how would you add a personalized closing line? (“Looking forward to talking to a fellow Cubs fan,”)

93.) While composing an email to a new contact, you look at their contact profile and notice that they recently tweeted something that makes you think they might be in the market for your offering. Which of the following would be a good way to use this information?

92.) When using the email extension, what does it mean to “track an email”?

91.) Fill in the blanks: A combination of __________ and __________ is the best recipe for successful emails in sales.

90.) The email extension will add the email to the “emails sent” area of the sales dashboard inside HubSpot CRM.

Where can you see if a contact has opened your emails?

89.) You notice that the emails you send using one of your templates aren’t getting opened as frequently as the emails you send using your other templates. Which of the following solutions should you try first?

88.) There are two main places you can access HubSpot Sales. One is your HubSpot portal. Where is the other one?

87.) The sidebar inside the email extension is called a contact profile. What information about a contact is displayed in the contact profile?

86.) When is the best time to call a person you don’t have a scheduled appointment with?

85.) The contact profiles inside the email extension will include a click-to-call button if the contact has a phone number saved in the CRM. When is the BEST time to use this button?

84.) Which of the following statements BEST describes the calling feature in HubSpot Sales?

83.) How soon should you call a contact after they signal their interest?

82.) True or false? One of the most important factors in your outreach success is your timing.

81.) How do you take notes during a call?

80.) If HubSpot Sales notifies you multiple times that an email has been opened, what does this MOST LIKELY mean?

79.) You get a notification that a contact opened an email. This contact has their phone number in the CRM so there’s a “click-to-call button” on the notification in the stream. When is the best time to use this button?

78.) What is the difference between the deal forecast and the deal board?

77.) What are deal stages?

76.) True or false? You should treat all of your contacts as equally important to your sales process.

75.) Where can you see the progress of a deal?

74.) When should you create a deal?

73.) According to the class, what’s the most important deal property?

72.) True or false? Deal information automatically gets displayed on the contact timeline.

71.) True or false? Deal information is automatically displayed on the contact timeline.

70.) Where do your team’s interactions (phone calls, emails, etc.) with contacts appear inside HubSpot CRM?

69.) Where do your team’s interactions (phone calls, emails, etc.) with contacts appear inside HubSpot CRM?

68.) You send an email to a contact who isn’t in your CRM while you have the email extension’s “Log in CRM” option turned on. What happens?

67.) Which of the following is a best practice for email subject lines?

66.) Which of the following is a best practice for email subject lines?

65.) This morning you were supposed to have a meeting with one of your contacts, but they didn’t show up. You want to send them an email to encourage them to reschedule. Instead of writing the email from scratch, you decide to make an email template that you can use again in the future. Now you need to figure out what the template should say. Which of the following is the BEST way to look for ideas?

64.) True or false? If your contacts all tend to have the same job title, you only need one buyer persona.

63.) The HubSpot Sales email extension notifies you when an email you’ve sent has been opened. Which of the following is NOT a good way to use this information?

62.) True or false? After sending an email to a contact, it’s always good to set a task to remind you to follow up in case you don’t hear back.

61.) True or false? HubSpot Sales knows when your contact is in an area that requires you to ask for permission before recording a call, so you only need to ask for permission if the system doesn’t start recording automatically.

60.) You call somebody while they’re reading an email from you. Which of the following would be the BEST way to begin the call?

59.) According to the training, what’s the best way to create an end-of-the-month to-do list?

58.) Fill in the blank: A ___________ is a record used to track the progress of an individual sale.

57.) Fill in the blank: A ___________ is a record used to track the progress of an individual sale.

56.) What’s the best way to judge the quality of a custom view?

55.) When creating a custom view, how do you make it available to other team members?

54.) One of your teammates is creating a custom view in HubSpot CRM. They ask you how many filters they should use. How do you respond?

53.) How can you find all of the contacts who don’t have a value in a particular property?

52.) If your CRM is set up so that you can see contacts that aren’t assigned to you, how can you create a view that only shows contacts who are assigned to you?

51.) Lead Status could be used to improve this view in all of the following ways EXCEPT:

50.) When writing the body of an email template, it’s important to include all of the following EXCEPT:

49.) Fill in the blanks. Good email templates increase ______ without sacrificing _____.

48.) True or false? If you have multiple buyer personas, you only need one email template for each persona.

47.) Which of the following is the BEST description of the benefits of using personalization tokens?

46.) You can access HubSpot Sales in all of the following places EXCEPT:

45.) True or false? Knowing if your emails are getting opened is only helpful for email templates.

44.) You can see if a contact has opened your emails in all of the following places EXCEPT:

43.) In addition to personalized content, which of the following is a key factor when sending sales emails?

42.) HubSpot Sales notifies you multiple times that an email has been opened. What should you do?

41.) One of your customers gives you a referral for someone they think would be a good fit for your offering. You send an email to the person to get more information about the challenges they’re facing, and then you set a task to remind yourself to follow up later. Which of the following is the BEST way to proceed?

40.) What is the difference between mail merge and email templates?

39.) Which of the following is NOT true about sales emails?

38.) Which of the following is FALSE about sales emails?

37.) Which of the following is NOT true about sales emails?

36.) True or false? One of the most important factors in your outreach success is your timing.

35.) True or false? The best way to define the steps of your sales process is to figure out the actions you have to take to move a sale forward.

34.) If you record a phone call using HubSpot Sales, where will the recording be stored?

33.) Sellers used to have more power in the relationship, but now buyers have more power. How has the buyer-seller relationship changed in the past 20 years?

32.) In HubSpot CRM, what is a custom view?

31.) In HubSpot CRM, where can you see your interactions with a particular contact?

30.) Is writing all of your emails from scratch a good idea?

29.) Are mail merge programs a good solution for sending more email?

28.) How are templates and mail merge different?

27.) How can the email extension help you improve your email templates?

26.) Where can you see if a person has been opening the emails you’ve sent to them?

25.) If you want to send a tracked email, where should you send it from?

24.) Which of the following is the MOST important factor in the success of your calls?

23.) When is the best time to call somebody?

22.) Which of the following is the best way to proceed when recording calls?

21.) What do deals help you track?

20.) Which of the following is the best technique for helping people progress through the buyer’s journey?

19.) What is the most important property on the deal record?

18.) Which of the following is a benefit of keeping your contacts’ Lead Status property up to date?

17.) For the following questions, imagine that you work at a company that provides software to accounting firms. You want to create a custom view of contacts you need to follow up with. You want it to only include people who meet the following criteria:

16.) How can you create one view that will include both job titles?

15.) You call somebody while they’re reading an email from you. Which of the following would be the BEST way to begin the call?

14.) How can deals help you prioritize your contacts?

13.) If you’re creating a buyer persona for the first time, which of the following is the BEST piece of information to start with?

12.) True or false? Buyer personas are most helpful near the beginning of the sales process.

11.) What information shows on the timeline of a company record?

10.) What is the BEST way to find contacts who haven’t been contacted in the past two weeks?

9.) Next Activity Date is a contact property that only has a value for contacts that have a task or meeting scheduled for the future. Otherwise, it’s blank. How can you use this property to add a filter for your custom view?

8.) Which of the following is true about an email template’s name?

7.) Which of the following pieces of information would be the BEST fit for a fill-in-the-blank area in an email template?

6.) You notice that the emails you send using one of your templates aren’t getting opened as frequently as the emails you send using your other templates. Which of the following solutions should you try first?

5.) When using the email extension, what does it mean to “track an email”?

4.) When is the best time to call a person you don’t have a scheduled appointment with?

3.) You get a notification that a contact opened an email. This contact has their phone number in the CRM so there’s a “click-to-call button” on the notification in the stream. When is the best time to use this button?

2.) What’s the best way to judge how useful a custom view is?

1.) True or false? When you change the displayed properties in the “About” section of a contact record, that change automatically carries through to all contact records in the CRM.